Refund & Cancellation Policy

This policy applies to all services purchased from NEDHAM BARAQ TECHNICAL CONSULTATIONS L.L.C, whether paid online by card, by bank transfer or in cash. It forms part of our Terms & Conditions.

We supply professional consultancy services rather than physical goods. Refunds are therefore assessed against the work performed and costs committed at the point of cancellation.

You may cancel any engagement within 7 calendar days of payment and receive a full refund, provided that:

• work on the engagement has not yet commenced; and
• we have not incurred non-recoverable third-party costs on your behalf (for example domain registration, software licences or hardware ordered to your specification).

Where such third-party costs have been incurred, they are deducted from the refund and the balance is returned to you in full.

Once work has commenced, refunds on fixed-scope project work are calculated on the proportion of the agreed scope completed at the date we receive your written cancellation:

• Before work commences — 100% refund, less any non-recoverable third-party costs.
• Up to 25% of the scope delivered — 75% of fees paid are refunded.
• Between 25% and 50% delivered — 50% of fees paid are refunded.
• Between 50% and 75% delivered — 25% of fees paid are refunded.
• More than 75% delivered — no refund is due, but all work completed to that point is handed over to you.

Progress is measured against the milestones set out in your written quotation. We will provide a written statement of work completed with any refund calculation.

• Managed agreements run for an initial term of three months, then continue month to month.
• You may cancel at any time after the initial term by giving 30 days' written notice. Service continues, and remains payable, until the end of that notice period.
• Monthly fees are charged in advance for a service month. Part-months are not refunded, because the resources for that month are already reserved for you.
• If we materially fail to meet the service levels stated in your agreement in a given month, you may claim a pro-rata credit for that month.

If a delivered item does not meet the agreed written scope, tell us in writing within 7 days of delivery. We will:

• re-perform or correct the work at no additional cost, within a reasonable and agreed timeframe; and
• if after that we still cannot deliver what was agreed, refund the portion of the fee attributable to the deficient deliverable.

This is in addition to the 30-day defect-remedy period described in our Terms & Conditions.

• Third-party costs already paid on your behalf and not recoverable — domain names, SSL certificates, software subscriptions, cloud consumption and hardware.
• Work already delivered and accepted, whether expressly or by the lapse of the 7-day review period.
• Time spent on site or in meetings at your request that has already been performed.
• Fees where cancellation results from your failure to provide access, information or approvals within a reasonable period despite written reminders.
• Requests for changes in direction after a deliverable has been signed off; these are treated as new scope and quoted separately.

Send a written request to info@nedhambaraq.ae including:

• your name and company name;
• the invoice or quotation reference;
• the date and method of payment;
• the reason for the cancellation or refund request.

We acknowledge every request within 2 working days and issue a written decision, including the refund calculation, within 7 working days.

• Refunds are made in UAE Dirham (AED) using the same method as the original payment.
• Card payments are refunded to the original card. Once we submit the refund, funds typically appear within 7 to 14 working days, depending on your issuing bank.
• Bank transfers are refunded to the originating account within 10 working days of approval.
• We do not charge a processing fee on refunds. Any bank or currency conversion charges applied by your own bank are outside our control.
• A credit note is issued for every refund, for your records.

If you believe a charge is incorrect, please contact us first — most issues are resolved within a day or two. Raising a chargeback with your bank before contacting us may delay resolution, as the funds are then frozen pending the bank's investigation.

Unresolved disputes are handled under the governing-law and jurisdiction clause of our Terms & Conditions, before the Courts of Dubai, United Arab Emirates.

NEDHAM BARAQ TECHNICAL CONSULTATIONS L.L.C
Office 108, Building A41, Owned by Saeed Suhail Saeed Bin Delooh Al Ketbi, First Commercial Centre, Bur Dubai, Dubai, United Arab Emirates
Telephone: +971 55 714 0161
Refunds and billing: info@nedhambaraq.ae